Delete your data

Disconnect a social network, WhatsApp or the ad account

In Reelhaus, go to Networks and tap Disconnect: we delete that account’s token immediately. The ad account is disconnected from Promote. You can also remove access from the network itself (on Instagram: Settings → Apps and websites → Reelhaus → Remove).

Delete your whole account

The account owner can delete it in Plan and credits → Delete account: the subscription is canceled and the agency, its listings, files, videos, statistics, contacts, rental data and tokens are deleted immediately.

If you can’t sign in, write to estudio.videos.app@proton.me from your account’s email with the subject "Delete my account". We do it within 30 days and confirm by email.

If an agency has your data

If you commented on, messaged or booked a viewing with an agency that uses Reelhaus, or rent or own a property through one, ask the agency to delete your data. If it doesn’t answer, write to us at estudio.videos.app@proton.me.