Privacy policy

What Reelhaus is

Reelhaus is a platform for real estate agencies: it turns listing photos and clips into social media videos, publishes and measures them on the accounts each agency connects, organizes the people who inquire in a CRM and helps manage rentals.

What data we use

• From the agency and its team: email address, name, language, time zone, brand preferences and, if they turn them on, notifications in the browser or on the phone.
• Content they upload: photos, clips, logos, documents and listing details.
• From Instagram, Facebook or TikTok, only if the account is connected: the professional account’s ID and name, its posts, their statistics and the comments they receive.
• From the CRM: details of the people who contact the agency (name, username, phone, email), their comments and WhatsApp and email messages, notes, tasks and stages. This includes inquiries that arrive by email from property portals, if the agency forwards them to Reelhaus.
• From rental management: details of owners, tenants and suppliers (name, contact), leases, payments, expenses, maintenance requests, inspections and uploaded documents.
• From paid promotions, only if a Meta ad account is connected: the account ID and the area, budget and results of each promotion.
• From problem reports: the text, the page you were on, your browser and any screenshot you attach.
• From public pages (listings, viewings, reports and portals): the details left by whoever inquires or books (name, phone, email and message), which go to the agency. Visits are counted without storing anything about the visitor.

Who controls third parties’ data

The data of the people who inquire, and of owners, tenants and suppliers, belongs to each agency. Reelhaus processes it on the agency’s behalf and only to provide the service. If you are one of those people and want to see or delete your data, contact the agency; if it doesn’t answer, write to us and we’ll contact it.

What we use it for

To produce the videos, publish and promote them when the agency asks, show statistics, prepare suggested replies, run the CRM and rental management, and send the messages the agency decides to send. We don’t sell data, we don’t use it for our own advertising and we don’t use it to train artificial intelligence models.

Our legal basis is the contract with the agency (to provide the service), our legitimate interest in keeping it secure and working, and consent where we ask for it (for example, for browser notifications).

Providers involved

Only to provide the service, under their own data protection terms:

• Supabase: database and file storage.
• Cloudflare: website hosting, bot protection (Turnstile) and, if enabled, receiving emails.
• Google Cloud: producing the videos.
• Anthropic (Claude): writing scripts and suggested replies.
• Microsoft Azure: video voice-overs.
• Higgsfield: AI motion on photos, only if the agency asks for it. Under its terms, outside its enterprise plan it may use that content to improve its models.
• Meta (Instagram, Facebook, WhatsApp) and TikTok: publishing, comments, messages and paid promotions on connected accounts.
• Resend: sending emails.
• Stripe or another payment processor: charging the subscription. We don’t store card details; only an anonymous fingerprint from Stripe, so the free trial is one per card.
• Your browser’s push service (Google, Apple or Mozilla): delivering notifications, only if you turn them on.

Data outside your country

Some of these providers store or process data in the United States, the European Union or other countries. We only work with providers that offer adequate safeguards, such as the European Union’s standard contractual clauses.

Security

Each agency sees only its own data. Files are kept in private storage, and social media, WhatsApp and ad account tokens are stored encrypted and used only by our server. Photo enhancement runs in your own browser and the original photo is kept.

How long we keep it

For as long as the account is active. When a social network, WhatsApp or the ad account is disconnected, we delete its token. When the account is deleted, we delete all its data, including CRM contacts and rental management data.

Your rights

You can ask to access, correct, export or delete your data, or object to a use, by writing to estudio.videos.app@proton.me. Instructions for deleting data are on the "Delete your data" page.

If you believe we haven’t respected your rights, you can also complain to the data protection authority in your country.

Minors

Reelhaus is a work tool for real estate agencies and is not intended for anyone under 18.

Cookies

We only use the cookies the site needs to work: your session cookie (to keep you signed in), one for the language you chose and a temporary one, lasting a few minutes, when connecting Instagram, Facebook or the ad account. We don’t use advertising, analytics or third-party cookies, so there’s nothing to accept.

If we ever add one that isn’t essential, we’ll ask for your permission first.

Changes to this policy

If we change anything important, we’ll email each account owner before it takes effect.