Terms of service

The service

Reelhaus offers, through a monthly subscription, tools to create listing videos with artificial intelligence, publish them on the networks you connect, run a contact CRM and manage rentals. Each plan includes a number of credits; every paid action shows its cost before it runs.

Your content

The content you upload and the videos you make are yours. You give us permission to process them only to provide the service. You are responsible for holding the rights to what you upload and for the listing information being true.

Your contacts’ data

You are responsible for having a legal basis to store and message the people you add or import, and for following WhatsApp and email rules: no unsolicited messages, and respect anyone who opts out. Email broadcasts include an unsubscribe link, and Reelhaus sends no more broadcasts to anyone who opts out, by email or by replying STOP on WhatsApp.

AI-generated content

Scripts, voices, suggested replies and camera moves generated with AI may contain mistakes. Review every video and every reply before publishing or sending it, except for the categories you chose to answer automatically.

Rental management

Calculations for rent adjustments, due dates, payments and owner statements are an aid. Review them before sending them to owners or tenants: responsibility towards them remains with the agency.

Social networks, WhatsApp and promotions

When you connect Instagram, Facebook, TikTok, WhatsApp or an ad account, you also accept those platforms’ terms. You can disconnect them at any time.

The budget for paid promotions is charged by Meta directly to your ad account; it is not part of your Reelhaus subscription.

Acceptable use

Reelhaus may not be used for misleading or illegal content, unsolicited mass messages, discriminatory housing ads or anything that infringes third-party rights. We may suspend accounts that do.

Payments and cancellation

The subscription renews every month and you can cancel at any time; it stays active until the end of the paid period. Unused credits don’t roll over to the next month.

The free trial lasts 7 days and requires a card: nothing is charged during the trial and you can cancel before it ends. If you don’t cancel, the chosen plan is charged on day 8. There is only one trial per person and per card.

Availability and liability

We do our best to keep Reelhaus running at all times, but there may be outages, for example from providers or social networks. To the extent permitted by law, our liability is limited to what you paid for the service in the last 12 months. Nothing here limits the rights your country’s consumer law gives you.

Changes to these terms

If we change anything important, we’ll email you at least 30 days in advance. If you don’t agree, you can cancel your subscription before it takes effect.

Contact

For any questions: estudio.videos.app@proton.me